FAQs

Store

How do I build my online company store?

We'll build your store for you! All we need is your logo, brand colors and the items you'd like to start with - we'll take care of the rest. Please visit the contact us page to request your store.

How long does it take to get my online company store live?

It takes anywhere from 7-10 business days on average to get your online company store live. It can be ask quick as 2 business days if you know all the products you want on your store!

What if I want to change something on my online company store?

All you have to do is reach out to our team through the contact us page! Let us know what you'd like us to change and we'll complete the request within 2-3 business days!

How do I pick the look of my online company store?

We have a standardized template for the Merchloop Lite stores. Rest assured it has all the basic features of a classic e-commerce experience!

We currently offer four templates for your Merchloop Plus store. If you'd like to see the four options, please reach out to us at hello@merchloop.com.

Merchloop Enterprise stores are completely custom builds. We can build whatever you'd like! Please visit our pricing page and click the link to request a store

Products

What kind of products do you offer on demand?

We offer thousands of apparel and accessories for your on demand store! We offer t-shirts, hoodies, polos, hats, 1/4 zips, jackets, tank tops, backpacks, bags, drinkware and so much more! From price-conscious items to brand names like Nike, TravisMathew, The North Face and more!

How can I make a bulk purchase using my online on demand store?

Many of our customers will make bulk purchases right through the product page on their online store. Just add the quantity to your cart from the product page and a bulk price will automatically calculate in your cart. This is the perfect option for large teams to order their company swag!

What kind of decorations are available for my on demand products?

We currently offer direct to garment (DTG) printing, direct to film (DTF) printing, direct laser, and embroidery for on demand apparel and accessories.

For promotional products, the printing techniques vary widely depending on the item!

How do I add a new product to my online company store?

You can email your account manager (which will be assigned to you at account creation), email us at hello@merchloop.com or reach us via our Contact Us page with the product info you'd like to add!

Wanna know something else very exciting? Any product found on our sister-company site, stokedonprinting.com, can be added to your store!

Shipping

What are the shipping costs?

Our domestic/USA shipping costs are $5.95 per package. Mexico and Canada rates are $14.95 per package. International shipping rates vary from $15-$60 per package.

Can I place a bulk order and dropship to my employees separately?

Yes, absolutely! If you have a bulk order with drop shipments, please email your account manager or visit our Contact Us page and we'll take care of that for you.

Do you offer international shipping?

Yes, we do offer international shipping!

The rate ranges from $15-$60 per package. We recommend shipping bulk purchases internationally to save on costs.

Shipping

How much does an online company store cost?

Our prices start at free (yes, free) and go up depending on features and capabilities.

Visit our Pricing Page for more details!

You have a free online store option... what's the catch?

There's no catch at all. You're probably wondering how we make money: from the production of the products themselves. Once your employee places an order, we print or embroider it, and charge for the production of that item. Simple as that!

Can I also make additional revenue using my store?

Yes, you absolutely can. If you'd like to make additional revenue from your store, let us know ahead of time. We will add an additional profit to each product. Each time an order is placed, that additional revenue will go into your account.

I want my employees to use the store, but I want to pay for their employee swag. How can I do that?

Great question! We have a few ways of doing this.

  1. We can create tokenized coupons that will be employee specific. The coupons will be prepaid for by you and your employees can use to them to purchase their swag.
  2. We can create a coupon code that is only available for employees with a @company email address.
  3. We can create a coupon code that is only valid for a certain time period or amount.
  4. Many other ways, but we find these 3 are the most commonly used!

Reach out to hello@merchloop.com if you have a special request!